FAQs

Q: Do you offer refunds?

Yes, all returns must be made within our 14 day guideline. Upon receipt of your return, we will offer a refund. Please see our Shipping & Returns Page to inquire about making a return!

Q. How long will it take for me to receive my order?

Once you place your order, we require between 2-3 days to process it and ship (just to be safe!). Once you receive a shipment confirmation that your order is on it's way, you can expect your package to arrive within 1-5 business days via Priority Mail through the United States Postal Service, unless you chose an expedited option during checkout.

Q: Can I change something on my order?

A: If you need to change or cancel your order, please call us at 402-614-1798 immediately. We generally process orders within 1-3 hours, and once our warehouse has processed your order, we will be unable to make any changes.

Q: Can I add another item to my order after I placed my order?

If you have already placed your order, you will not be able to make changes. Please make a new order and contact us and we will waive the shipping charges.

Q. Can I return or exchange items that were purchased on sale?

All items purchased on sale or marked down CANNOT be returned or exchanged.  All sale items are FINAL SALE.

Q. Why was my order canceled?

Although this is very rare, the item you suddenly ordered became out of stock and is no longer available.  If an item on your order does become unavailable, you will be contacted within 24-48 hours about the cancellation.  If your order contains additional items, these items will still be shipped to you.

Q. How will I know when you have processed my return?

You will receive an email stating that we have received your return with the refund receipt attached. Please give us up to 3 days upon delivery of your return to process them.

Q. How do I apply a discount code to my order?

Discount codes can be applied on the last page of your checkout process before you confirm your order.  We will advertise on social media whenever we have an active coupon code, so make sure to follow us on all social media accounts! 

Q. I am trying to order online, but it keeps telling me my billing information doesn't match. What should I do?

When not using PayPal, make sure the billing address you are entering is where the credit card statement is received. Your shipping and billing can still be different.

Q. I am mailing a return back but have found something I want to exchange it for. Can you hold that item to wait on my return?

Unfortunately, due to the volume of shipments we have going out on a weekly basis, we cannot hold items to wait on returns. If you find something else you would like to purchase, go ahead and place a new order and we will process the return back to your credit card once we receive your returned items.

Q. I have received the incorrect item, what do I do?

We strive to send you the correct product upon every single order. However, if we made a mistake and send you an incorrect item, please contact us immediately and we will get it fixed as fast as we can (email: info@shop-mesh.com or call (402)614-1798)

Q. Can I use an online gift card in store?

Not at this time.  Online gift cards can only be redeemed online.  If you have an in store gift card, it must be used at one of our brick and mortar locations.

Q. Are your clothes true to size?

Most of our clothes are true to size however there are variations every now and then, depending on the supplier. We always try to specify if something runs a little small or large. On each product we list the size of the model and what she is wearing along with a recommendation if you should go up a size or not. If you are still unsure, feel free to email us at info@shop-mesh.com and we will be glad to help you choose the right size.

Q. Can I be a model for Mesh?

We are always looking out for fresh new faces! If you are located within Omaha, please send us your details plus 1 headshot and 1 full body shot to info@shop-mesh.com